Shipping

The cost of each shipment will be calculated and detailed at the time of confirming the purchase for approval provided by the customer before confirming the payment and will mainly depend on destination:

  • Spain (excluding Baleares, Canarias, Ceuta y Melilla): 7,50 euros
  • Baleares: 16 euros
  • Canarias: 24 euros
  • Rest of the world? Contact us at [email protected]

You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

Important note: Please be aware that ANNA ROVIRA BAGS does not have any control for any duties, customs and taxes levied by the country or zone your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country or zone.

Delivery dates

Orders are prepared on:

  • Mondays and Thursdays from 9:00 to 14:00 h

Orders placed outside these hours will be prepared the next shipping day. No shipments are made on Saturdays, Sundays or bank holidays.

Products ordered at ANNA ROVIRA BAGS online store are sent by urgent courier. The shipping times are:

  • Spain – from 1 to 2 working days
  • Rest of the world – from 3 to 5 working days 
We are not responsible for delays happening after we deliver the order to the courier.

Returns

Our goal is your complete satisfaction as a customer. To proceed with the return of an item purchased at the online store, you must send us an email to [email protected] no later than 14 days from receipt of the product. It’s not mandatory but if you could explain the reason of returning, to help us to improve.

Items must be returned in their original condition, along with any accessories related thereto and may not be used, washed or damaged. They must keep their original labels, complete original packaging and attach the invoice or a copy of it in case of returning part of the order. The product must be sent to the following address: ANNA ROVIRA BAGS08021 Barcelona, Carrer Madrazo 141, local 2.

Important note: Until we receive the item in our showroom is at your own risk. We recommend you to ship the item by courier or registered post and that you retain proof of sending. The shipping cost of this is borne by the buyer. 

We will return the payment when the item has arrived our studio. We will confirm you if the item is in perfect conditions and then proceed to return the money to you. 

You can read more of the Terms & Conditions of ANNA ROVIRA here.